Support

Write to support@tennisrivals.app. Mark, who makes Tennis Rivals, replies in English within 3 business days. You may write in English, French, Spanish, Italian, German, Portuguese or Japanese.

Please include your iPhone model, the iOS version and the Tennis Rivals version (Settings, at the bottom of the screen). A screenshot helps.

Mark Sinistaj · United States

Purchases

I bought something and it is not in my locker

Open Settings › Purchases › Restore purchases while signed in to the same Apple Account you bought with. Everything you bought comes back on any of your devices.

I want a refund

Refunds are handled by Apple: go to reportaproblem.apple.com, sign in, and choose "Request a refund". A refunded item is removed from your locker; nothing else changes.

Can I buy Credits?

No. Credits are earned by playing and are never sold. Nothing that changes a match is for sale.

Can my family share my purchases?

No. Family Sharing is not available for Tennis Rivals purchases.

Can I stop my child buying things?

Yes: switch on Ask to Buy, or block in-app purchases in Screen Time (iPhone Settings › Screen Time › Content & Privacy Restrictions).

Progress

Will I lose my progress on a new iPhone?

Your Tour progress, Credits and earned items are saved on your iPhone. Restore your new iPhone from an iCloud or computer backup to bring them over. Purchases always come back with Restore purchases.

Deleting my data

Deleting the app deletes everything it saved on your device. To delete what our server holds for ranked play, open Online › Leaderboard › Delete my online data in the app. It is deleted at once; if one of your ranked matches is still being decided, as soon as it is decided. See the Privacy Policy.

Online play

Online play is missing

Online play needs Game Center: open the iPhone Settings app › Game Center and sign in. If multiplayer games are restricted in Screen Time, online play is hidden.

Muting, blocking and reporting a player

During or after the match, open your opponent's player card. Mute silences their quick reactions. Block hides their name and reactions on your iPhone, declines their rematch offers and invitations, and stops the app pairing you with them again. Blocked players are kept only on your iPhone; Settings › Blocked players lists them, and you can unblock them there.

Report (cheating or an offensive name) opens an e-mail to support@tennisrivals.app with the player's name, the match time and your reason filled in. Check it and send it from your own e-mail account. We read every report and act where we can, for example by removing a leaderboard score won unfairly.

Finding an opponent in ranked

A ranked search looks for a player of your level through our server. If no one is found quickly, you may play a computer opponent at your level.

My ranked rating

Your ranked rating is kept by our server under your Game Center account, so it is the same on every iPhone and iPad signed in to that account. The first time the app reaches the server, the rating already on your iPhone is carried over. A ranked match the server did not see (against a computer opponent, or played while the server could not be reached) moves your rating less than a match played through the server.

I am not on the ranked leaderboard

The leaderboard lists players, under made-up nicknames, once they have played ranked matches against several different players through the server and while they keep playing. Matches against computer opponents do not count towards joining it.

My rating changed after a dropped connection

In a ranked match, a player who leaves, or whose connection to our server stays down longer than the short wait shown on screen, takes the loss. Write to us within 30 days if you think a result is wrong.

Fair play

Read the fair-play rules in the Terms of Use. If you think we got a decision wrong, including a strike or a pause from ranked play, write to support@tennisrivals.app within 30 days; we answer within 14 days.

Devices

Tennis Rivals runs on iPhone and iPad with iOS 26 or iPadOS 26 or later, on iPhone Duo folded or unfolded, and on iPad in any window size. There is no Android version, and none is planned.